As a medical practice, we have to balance the needs of our patients while adapting to minimize the risks to our team and our communities. In times of crisis, we can accomplish both of these goals if we all take responsibility and do our parts. Together in spirit, we will get through this.
YOUR PART
To help us reduce the impact of coronavirus (COVID-19), we ask that you take the following precautions.
Call to reschedule if you are experiencing any symptoms or fever. We’re also happy to work with other healthy guardians that may be able to bring in your pet for you if your pet needs to be seen sooner rather than later. If you’re not sure what the symptoms are, please visit: www.cdc.gov/coronavirus/
Appointments are Curbside Service only. Please call us when you arrive and stay in your car if you drove (technician will direct you when to exit your vehicle to hand over your pet). We still intend to finish your pet's appointment within the scheduled time frame so stay nearby and have your cellphone at the ready.
Please wear a mask when interacting with staff.
Call ahead for prescription refills or food. If you just need to come in to pick up something for your pet, we can streamline the process and bring your item out to you. You can pay in advance over the phone, we can give instruction over the phone and we can limit interaction to just handing you your items. We promise our Client Care Specialists will want to catch up with you when things are back to normal!
Reach us at: 310-243-6599
OUR PART
These are the precautions we are taking at Economico Animal Hospital to prevent the spread of coronavirus (COVID-19).
Ensuring employee health. We are strictly directing all of our employees to call out sick if experiencing symptoms and we are sending home employees who exhibit any symptoms at work. We expect this may not always be convenient to our work flow and occasionally cause delays or reduced appointment availability, but we are prioritizing keeping the rest of our team and you safe.
Clients exhibiting signs of illness may be asked to leave. We will work to balance the needs of your pet as best as we can but please cooperate if we ask you to leave without service. While we do not expect pets to become infected, their fur can carry the virus from contact with an infected person. This is why we stress that you call us if you have an appointment, but think you may be sick.
We will be minimizing face to face interaction. We will not be allowing clients into the facility and will collect your pet from you outside or from your car. While you know we love spending time in the rooms with you, we will be altering our workflow and doing everything we can with your pet in our treatment area in order to decrease the amount of time we are in close proximity with each other. We understand you may be in perfect health, but our teams see upwards of 30-50 clients per day and the more we can reduce our chances of exposure, the more we can protect our team. We will still make sure to clearly communicate over the phone with you everything you need to ensure the proper care of your pet. If you have any questions, don’t hesitate to ask.
We are increasing our disinfection frequency. While we have always cleaned up rooms after each exam, we are increasing the level of disinfection as well as the number of times we do a general clean for our lobby and treatment areas.
We will constantly evaluate our practices for ways we can further protect our communities. The most important thing we can do during this situation is be aware of current recommendations and adapt. Please be assured our team is keeping a close eye on this pandemic so we can continue to protect our team, our clients, and serve our patients. We know the solutions won’t always be convenient or flawless, but we are being diligent in doing all that we can to reduce the impact of coronavirus (COVID-19) on our communities.
Thank you for working with us as we make our way through this global health crisis. We truly believe if we all take it day-by-day and take appropriate measures to protect ourselves and the unknown number of people we can affect each day by our actions, we will minimize the impact of coronavirus (COVID-19). The extra effort and inconvenience now will pay off and the sooner we can return to normalcy. Together, socially distanced, we will get through this!
Sincerely,
The Económico Team